24/7 Monitoring
You’re Never Alone with Our APERS Monitoring Systems and Care Team. Fast response help when you need it.
Australia-Wide 24/7 Monitoring
When you press the SOS button, you deserve help that’s immediate, professional and reliable. APERS provides Australia-wide 24/7 monitoring from our own Australian-based monitoring centre that meets the highest industry standard, so you’re never left waiting, unheard or unprotected.
Our Legacy of Care:
Our monitoring centre has been operating continuously since 1993, evolving with the latest in alarm and communication technologies to meet the changing needs of Australians. From early personal response systems to today’s wearable safety devices, we’ve been there through it all, improving, modernising, and expanding to ensure we remain at the forefront of emergency monitoring.
What hasn’t changed is our focus: delivering fast, human support with compassion and calm when it matters most.
Australia-Wide Monitoring With Confidence
Wherever you are in Australia, our Australian based monitoring centre has you covered, 24 hours a day, 365 days a year.
We are independantly audited and certified to the requirements of AS 2201.2:2022, the Australian Standard for Monitoring Centres. This benchmark goes significantly beyond AS 4607‑1999 the Standard for Personal Emergency Response Systems, setting stricter requirements in areas like response times, operator training, cybersecurity, data integrity, communication redundancy, and power backup systems.
Our facility is purpose-built to meet the higher monitoring centre standards, with real-time cyber protections, failover capability, backup generators, and live, trained operators on-site around the clock.
As part of our obligations, we are required to acknowledge and respond to high-priority alarm events within strict timeframes, a performance benchmark that leaves no room for delay when lives may be on the line, ensuring no alert goes unanswered.
Why Professional Monitoring Beats Self‑Monitoring
Self-monitoring may seem convenient and a cheaper option, but it comes with major drawbacks:
- Friends or family may not answer, especially at night or during work.
- The phone of the nominated Contact person may be flat, turned off or on silent when the system is trying to contact them.
- Voicemail for unanswered calls can block the alert process from continuing.
- Delays in voicemail messages being received or retrieved
- There’s no trained responder guiding you or calling for help.
- No backup plan if your nominated Contacts aren’t available.
- The SIM plan may have expired or not have sufficient credit to make calls
On the other hand, with APERS 24/7 monitoring, trained professionals (our Care Team) respond instantly. No delays, no guesswork, no hoping someone’s phone is on and they will answer.
- If no contacts can be reached, we escalate the response quickly by contacting emergency services.
- We can call the device and stay connected until help arrives
- We manage the SIM plan with trusted telecommunications providers
- Our Care Team is trained in first aid
- A minimum of two trained Care Team operators are on duty at all times
- Full redundancy in phone, servers and internet
- Physically secured facility with 24/7 environmental monitoring
- Redundant power systems, including backup generators so we can even monitor during blackouts.
Saving a few dollars shouldn’t come at the cost of someone’s life. Self-monitoring might feel cheaper, until the moment it matters most.
How It Works
No matter the time, situation or where you are, help is just one button press away, and a trained professional will be there to speak with you.
- Press the SOS button on your device
- A two-way voice channel opens with our Care Team
- We assess the situation, ask questions and stay calm
- We act immediately, contacting your listed emergency contact or emergency services, if needed
- We stay on the line in case the situation changes and to make sure help arrives
You’re never alone, a trained professional is ready to respond the moment you press your emergency button
24/7 Help
With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.
Take the Next Step in Safety
You deserve more than a device; you deserve a support team. Join APERS and feel confident knowing that real help is just one button away.
FAQ's
Below are some frequently asked questions. If you have additional questions, please contact us. Our friendly team are here to assist.
How is APERS monitoring different from self-monitoring?
Self-monitoring relies on friends or family answering. We always answer and act immediately.
What if I press the button by mistake?
That’s OK! We’ll confirm everything’s fine. No alarm is ever ignored.
What backup systems do you have?
Backup servers, internet lines, phones, and even power generators, we never go offline.
Can I choose who gets called if there’s an emergency?
Yes, you can nominate trusted contacts, and we’ll follow your personal response plan.
What’s included in your monitoring plans?
Our plans include full 24/7 monitoring and the SIM plan.
What happens if your power goes out?
We have industrial grade backup generator and uninterruptible power supplies (UPS) that activate automatically during outages. We also have a second backup generator.
Are there backup servers or just one system?
Our systems are built with full redundancy, including mirrored servers. If any system fails, a backup instantly takes over without service disruption.
Is my data shared or used for anything else?
No. All personal and alarm data is stored securely and only used to support emergency response in line with privacy regulations.
Are your systems independently audited?
Yes. We perform regular internal audits and are audited by an external auditor every 2 years to maintain our certification.
