The 3G Cellular Network Shutdown will affect your 3G Medical Device
The 3G Cellular Network to be decommissioned Australia wide.
To prepare your site or home in advance of the shutdown, a 4G cellular version will need to be installed to replace your 3G medical device. Failure to make this upgrade in advance, may result in your medical device being unable to communicate through to our Customer Care Team leaving you unable to call for assistance when you need it.
To keep enjoying the peace of mind and security from your APERS device as well as the additional benefits above we recommend upgrading now to make sure that your service continues to function in the future.
Our team is dedicated to making your transition to a 4G device as seamless and easy as possible. Please reach out to us on 1300 852 148 or at contact@apers.com.au to find out how you can upgrade your device.
WHAT DO YOU NEED TO KNOW ABOUT THE DECOMMISSION OF THE 3G NETWORK
What is the 3G Shutdown, and why is it happening?
The “3G shutdown” refers to cellular network providers decommissioning the 3G networks. The big cellular providers are in the process of upgrading the mobile networks from 3G to 4G.
The 3G network is becoming obsolete with newer devices using newer networks that provide greater bandwidth and options. Because of this the network providers are switching off the 3G network in 2024 so they can provide better coverage with their newer more efficient networks.
Q. When is the 3G shutdown date Australia?
The 3G Cellular network will be completely shut down by June, 2024. After this date no device that relies on a 3G connection will be able to function.
However most networks have already stopped maintaining the 3G network and will upgrade rather than repair towers if they go down in your area. If you have a 3G device we recommend upgrading ASAP to avoid service interruptions and keep your service operating in the event of a 3G failure.
Q. Why should I upgrade to 4G Now?
The official decommission date for the 3G cellular network is in 2024 but Prior to this date, the network will be upgrading failing 3G towers to 4G rather than repairing them.
This could result in a sudden loss of service without notice, you would be without your life saving medical alert device able to communicate to the network. This is why we recommend upgrading to a 4G system as soon as possible.
Will my Home Companion Pendant or Watch still work with a 4G Base Station?
The pendant or watch from your current 3G base station is fully compatible with the 4G Home Companion. Your 4G base will include instructions on how to program your current pendant into the new base station.
However we recommend ordering a new pendant with your upgraded base station so it has a fresh battery that will last long into your future.
If you order a new pendant or watch it will arrive pre programmed with your 4G home companion base station.
How do I know if I need to upgrade?
If you are unsure if your device uses 3G or 4G, you can call us on 1300 852 148 to verify if you will be affected by the 3G shutdown.
Can I upgrade my 3G home security system myself?
Currently, there is no way to upgrade your existing medical device if it relies on the 3G network.
Please get in touch with our customer care team at 1300 852 148 to discuss 4G replacement options for your device. Our technicians are here to help guide you through the upgrade process and find out what options are the best for you and your lifestyle.
What happens If I don't upgrade?
If you choose not to upgrade your device to 4G, when the 3G network fails or is shutdown in your area your medical device will not be able to send out alerts when you need help leaving you at risk.
Please let us help you upgrade to the 4G network today by calling 1300 852 148
What do I do now?
Call us on 1300 852 148 or ask us online about upgrading your medical device. Let our friendly team guide you through this transition and make sure that we can support you in the years to come.
LEARN MORE ABOUT OUR 4G DEVICES
