APERS Freedom Friend
Stay safe when you’re away from home.
The APERS Freedom Friend is a 4G emergency mobile personal alarm alert device for use when out and about away from home. It features an ‘easy-to-click’ SOS button. The device comes as either a pendant or a watch, based on your preference. Either device option combined with our 24/7 monitoring Care Team support, provides fast help when needed. Featuring real-time emergency GPS locating and tracking Australia-wide, this 4G medical alarm is ideal for the elderly and people with a disability.
As long as you are located in the 4G network, our 24/7 Monitoring Centre Care Team will be able to determine your location and get emergency first-responder assistance to you (or whoever the wearer of the device is) very quickly! This is an ideal mobile alarm device for the elderly. Buy or rent options are available (scroll down this page to learn more).
24/7 Help
With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.
- Easy to use
- IP67 Rated Water-resistance (suitable for showers and rain)
- 4G built-in SIM
- GPS location when the emergency button is pressed
- Works Australia-wide within the 4G network
- Suitable for aged care facilities, the elderly, and people with a disability
- Optional fall detection
- Two-way voice communication to our Care Team
- No additional call costs when the alarm is used
If you are seeking more information about this product, please read the additional information (below) on this page (including the FAQ’s), or contact us. These devices can either be purchased or rented. Scroll down this page to view the options and fees.
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Stay safe when you’re away from home with a mobile personal alarm alert device.
The APERS Freedom Friend is a personal mobile medical alert alarm that can be used anywhere in Australia with 4G mobile coverage, making help accessible wherever you are. It is also water resistant to IP67 rating, meaning it is totally dust proof and you can wear it in the shower or in rain, or temporary submersion it in the bath.
Your Freedom Friend connects directly to our 24/7 Care Team. Every activation is answered by a trained professional who can speak with the wearer, assess the situation, and coordinate the right response.
Using the Freedom Friend to request help does not use your personal phone or call credit. All alarm communication is handled by the internal SIM and is included as part of your monitoring plan.
- 24-Hour Monitoring
- No Phone Call Costs
- Fall Detection
There is no need to be technically inclined to own or use this product. Our alarms arrive preprogrammed and ready to go, you’ll have peace of mind instantly, without needing special tools or complicated steps.
Fall Detection
Sometimes a fall can leave you unable to reach for help. With optional fall detection, your pendant can automatically alert our Care Team, making sure that assistance is on the way when you need it most.
Please note:
Please be aware: Unlike many products on the market, our Freedom Friend devices are professionally monitored, not self-monitored.
Self-monitoring systems rely on calling or texting preset phone numbers, which can be unreliable if the phones are switched off, on silent, or in night mode. In an emergency, this could mean help is delayed or not provided at all.
If a self-monitored device dials 000, the caller must still be able to speak, explain what has happened, and provide their location. Without this information, emergency services may not be able to send help. In a real emergency, this can be difficult or even impossible, especially if the person is injured, confused, or unable to speak. That is why our Freedom Friend products connect directly to our 24/7 Care Team, who can quickly assess the situation and phone your emergency contacts, which may include emergency services, on your behalf providing them with the details and your location.
Even if you are unable to respond our Care Team will ensure help is on the way.
Freedom Friend Options
Choose the style that suits your lifestyle. Both options (the Pendant and the Watch) include identical safety features and professional monitoring. Purchase or rental options are also available – please see our FAQ page for minimum rental terms.
A lightweight pendant designed for everyday wear/usage. It can be hung around the neck using the included lanyard or use the optional belt clip. It has a simple easy-to-use help button, loudspeaker for clear two-way voice system, and optional fall detection. Ideal for users who prefer a traditional personal alarm form-factor design.
RRP $495.00. Our offer:
$400.00 *
A discreet lightweight watch-style alarm worn on the wrist. Quick-access SOS button, which vibrates when activated and also contacts our monitoring Care Team. Also contains a loudspeaker for clear audio for two-way voice communication, and optional fall detection. Perfect for users who want a modern look that blends into daily life.
RRP $495.00. Our offer:
$400.00 *
A lightweight pendant designed for everyday wear/usage. It can be hung around the neck using the included lanyard or use the optional belt clip. It has a simple easy-to-use help button, loudspeaker for clear two-way voice system, and optional fall detection. Ideal for users who prefer a traditional personal alarm form-factor design.
$48.00
Per month
A discreet lightweight watch-style alarm worn on the wrist. Quick-access SOS button, which vibrates when activated and also contacts our monitoring Care Team. Also contains a loudspeaker for clear audio for two-way voice communication, and optional fall detection. Perfect for users who want a modern look that blends into daily life.
$48.00
Per month
Both purchase and rent options require a monthly monitoring subscription starting from $38.50
* We keep our fees as low as possible. When placing your order, ask us if you are eligible for special pricing for the hardware. Ask us too if you are eligible for seniors discount.
When utilising our APERS devices, no matter the time, day or night, yourself and your loved-ones can have peace-of-mind knowing that when you press the button on your device, you will be responded to by one of our Care Team staff members.
We offer senior discounts.
If you are over 55 years of age or have a Pensioner Card or a Commonwealth Seniors Card, you may be eligible for a seniors discount on hardware purchase.
Our monitoring centre is an A Graded Monitoring Centre, which means it operates to strict Australian Standards. We are required to meet specific response times. This ensures help is arranged as quickly as possible when every second counts.
Not all 3rd party providers meet this standard. Some ungraded centres have no set response time, which can result in dangerous delays when someone needs urgent assistance.
We are graded to AS2201.2:2022 – Alarm and Electronic Security Systems, Part 2: Monitoring Centres, giving you confidence that your safety is being handled to the highest professional standard.
How it Works
Press the emergency button on the APERS Freedom Friend device (either the Pendant or the Watch) to receive help. This will connect you to our 24/7 Monitoring Centre and Care Team.
The APERS Freedom Friend will not only open a two-way voice channel to our 24/7 Care Team, it will also send your GPS location. Our Care Team will talk with you to understand what’s happened and organise the help you need.
Our Care Team will take the appropriate action, whether that’s notifying a designated emergency contact or calling emergency services. They stay on the line to provide reassurance until help arrives. If the situation changes or becomes more serious, our team can immediately escalate the response to ensure the right assistance is dispatched as quickly as possible.
FAQ's
Below are some frequently asked questions. If you have additional questions, please contact us. Our friendly team are here to assist.
What is the difference between the pendant and the watch?
Both provide the same safety features and professional monitoring. The pendant is worn on a lanyard or optional belt clip and suits those who prefer a traditional alarm. The watch is worn on the wrist with a discreet look and is a normal functioning watch. Choose whichever is most comfortable to wear.
Does the Freedom Friend work everywhere in Australia?
It operates anywhere there is 4G coverage. In areas without coverage the device cannot communicate. We recommend checking that there is coverage in areas where you regularly travel to, including but not limited to shopping centres, parks, etc.
How accurate is the GPS location?
When outdoors and the sky is clear, GPS location tracking is typically accurate to 3 to 5 metres. Indoors or in areas with tall buildings, accuracy can drop, so the Freedom Friend also uses WiFi triangulation to estimate location between 10 to 30 metres.
Is it water resistant? Can it be worn in the shower?
Yes. The Freedom Friend is IP67 rated, suitable for showering and rain. It should not be submerged for extended periods and is not suitable for swimming.
What happens if I press the button by mistake?
There is a pre-alarm period where you can cancel the alarm before it is sent to our Care Team, or simply stay on the line and tell our Care Team it was accidental. We will close the event and no action will be taken.
What if I cannot speak during an emergency?
If we receive an activation and cannot hear you, we class this as an emergency. We will still use your location and your response plan to contact your nominated contacts and/or call emergency services.
How does fall detection work?
When enabled, built-in sensors look for sudden movement patterns that may indicate a fall and will automatically trigger an alert. False alarms can occur with vigorous activity. You can cancel a false alarm during the countdown pre-alarm period.
Do I need a mobile phone to use the Freedom Friend?
No. The Freedom Friend has its own 4G SIM and phones directly to our Monitoring Centre.
What are the ongoing costs?
Whether you purchase or rent the Freedom Friend, an ongoing monthly monitoring subscription applies. Your subscription covers the SIM plan and our 24/7 Care Team with proactive device, battery, and technical event monitoring, so issues are identified early, downtime is reduced, and device performance stays on track.
How long does the battery last?
Battery life varies with use, signal strength, and features like fall detection. Typical daily charging is recommended. The Freedom Friend provides low battery alerts.
How is the Freedom Friend set up?
Your Freedom Friend arrives preprogramed and ready to go. When you first receive it, we recommend:
- Put it on the charger for 2 hours to make sure it is fully charged.
- Wear the device and perform a quick test by pressing the button. It will call and connect you with our Care Team.
What information do you share with emergency services?
Our Care Team shares essential details only, such as location, nature of the alarm event, and any critical notes on file. We handle personal information in line with privacy requirements.
Is there a warranty or trial period?
All devices include a standard manufacturer warranty. Ask us about rental options if you want to try before you buy.
Can multiple family members be notified?
Yes. You can nominate multiple contacts and we will follow your agreed response plan for emergencies.
Is the device suitable for aged care facilities?
Yes. The device is suitable for residents who go off-site or spend time in facility grounds. It complements, and does not replace facility procedures.
How long should a full charge last on the Freedom Friend?
Typical use gives 24 to 48 hours on a full charge. Battery life varies with signal strength, falls detection sensitivity (if used), GPS use, and alert activity.
When does the Freedom Friend need replacing rather than just recharging?
If, after a full charge, the Freedom Friend consistently runs for less than 12 hours, it’s time to arrange a replacement.
Rentals: we’ll replace the Freedom Friend at no charge during your rental term.
Outright purchases: a replacement Freedom Friend can be purchased.
The battery is not user replaceable. Opening the case will break the seal and the Freedom Friend will no longer be water resistant.
How long should charging take?
The Freedom Friend will reach full charge in about 2 to 3 hours. Always use the supplied charger and a mains power outlet. It is not recommended to leave on charge overnight as this may shorten the battery life.
Do you have a suggestion of when I should charge my Freedom Friend?
Yes. Build charging into quiet moments so the Freedom Friend stays ready without being out of reach. Pop it on the charger while you’re watching TV, reading, or sitting at the table. Keep the charger within arm’s reach so you can still press the help button if needed or put it back on before standing.
Need help choosing?
If you would like help selecting between the pendant or the watch, or want to discuss rental versus purchase, contact our team. We will help you choose the option that best suits you or the wearer and their routine.
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| Packaged: | Recyclable cardboard box including quick start guide, watch or pendant, charging cable & charging base. Additional breakaway lanyard & magnetic attraction charging cable for pendant. |
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Freedom Friend Pendant:
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