For Home Care Businesses & Independent Living Organisations
Devices arrive preconfigured for your sites or client homes.
Personal alarms for care workers & staff and clients; at home and in the community.
At APERS, we understand that Independent Living Organisations, Home Care Businesses and Aged Care Facilities require bespoke solutions to meet & serve their unique needs and requirements; including WHS. We also know you must have fast response times in emergency situations. Our 24/7 monitoring & highly trained and experienced Care Team, provide exactly this.
Our APERS 24/7 monitored personal alarms and peripherals fit real-world home care, residential aged care, independent living and retirement villages routines and WHS needs. This technology is state-of-the-art, proven and reliable.
Please also note:
- Our devices and systems arrive fully pre-programmed. They are also easy to set up, plus tech support is provided if desired.
- Our wearable personal alert devices are lightweight and discrete.
- Water resistant and can be warn in the bath or shower
- Our devices and systems work Australia-wide within the 4G network
- Simple and easy to use. Simply press a button for help.
- 24/7 monitoring by our highly trained Care Team who work rotational shifts.
With response times being critically important in emergency situations, your care workers & staff and clients/ care recipients will benefit from our personal emergency response devices and systems, including but not limited to our lone-worker Safety Mate wearable devices, our Home Companion system and our Freedom Friend wearable devices.
Fall Detection
Sometimes a fall can leave you unable to reach for help. With optional fall detection, your pendant can automatically alert our Care Team, making sure that assistance is on the way when you need it most.
Fast Response Times
Our 24/7 monitoring centre is an A Graded Monitoring Centre, which means it operates to strict Australian Standards. This includes meeting ‘fast response time’ requirements. This ensures help is arranged as quickly as possible where every second counts.
Not all 3rd party providers meet this standard. Some ungraded centres have no set response time, which can result in dangerous delays when someone needs urgent assistance.
We are graded to AS2201.2:2022 – Alarm and Electronic Security Systems, Part 2: Monitoring Centres, giving you confidence that your safety is being handled to the highest professional standard. This benchmark goes significantly beyond AS 4607‑1999, the Standard for Personal Emergency Response Systems.
Solutions at a glance
Personal alarms help clients live independently while giving your team clear, reliable ways to escalate, should a situation arise. Our main solutions include:
1. Our APERS Home Companion personal alarm system is for useage in and around the home. Choose one or more wearable Pendants and/or wriststraps featuring built-in two-way voice technology connected to our 24/7 APERS Monitoring Care Team. Plus optional fall detection for selected wearables.
2. Freedom Friend is a mobile usage SOS pendant for clients when they are out and about. 4G connectivity and GPS so our Care Team can see an approximate location when an alert is raised.
3. Safety Mate is for lone workers, including care workers. It includes, but is not limited to staff-focused check-ins and duress with monitored response.
4. Our Key Safes are to allow emergency services (first-responders) quick & secure emergency access upon arrival, so they can gain entry into a house/dwelling or a client’s home fast.
Why 24/7 monitored beats self-monitoring
Every alert goes to our trained Care Team operators, day and night. We compassionately speak with the person who needs help, we assess the situation, follow your response plan, and keep an audit trail to support reviews and compliance.
No person is left waiting for help from self-monitoring systems, that can go unanswered. More about this here.
Deploying with your workflows
Devices arrive preconfigured for your sites or client homes. Coordinators receive a quick-start pack and simple onboarding. Optional short familiarisation is available for clients and staff. Swaps, upgrades and returns are straightforward to minimise downtime.
Response plans tailored to your organisation:
Set named contacts per client and per site, including after-hours paths. Add notes for access instructions. APERS stays on the line until help arrives.
Reporting and accountability:
Access to live dashboards for activations, outcomes, battery and power alerts. Export data to support clinical governance, WHS and funding acquittals.
24/7 Help
With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.
Speak with a Consultant
To speak with one of our APERS consultants please contact us or request a callback.
FAQ's
Below are some frequently asked questions. If you have additional questions, please contact us. Our friendly team are here to assist.
Can you follow our escalation plan?
Yes. We implement your contact trees, after-hours steps, and when to notify emergency services. We can also include key safe codes and access notes, and other information you may need us to securely store within our system.
Do your devices self-test?
Yes. Systems run background checks for power, battery and connectivity. If something needs attention, our team is notified and we will follow the predetermined instructions.
Can we connect existing devices to APERS monitoring?
In many cases, yes for compatible PERS devices. Talk to us about models and quantities.
Are the wearables waterproof?
Our wearable devices including the peripheral devices for the Home Companion system are water resistant for showering and hand washing. They are designed for daily wear with a breakaway lanyard or wriststrap.
Can a couple share one base unit with two wearables?
Yes. A single in-home base can be paired with multiple pendants or wriststraps. Each wearable has its own ID so our Care Team knows which resident placed the alert and follows the correct response plan.
