For Retirement Villages and Residential Aged Care

Australian PERS systems, devices and 24/7 monitoring. Additional care support for residents.

Further aiding support via customised solutions using assistive technology.

At APERS, we understand that Retirement Villages & Residential Aged Care Facilities require bespoke solutions to meet unique needs and requirements.

From independent living emergency response systems to higher-care settings, APERS provides 24/7 monitored personal alarms and on-site solutions that scale across villages and facilities, with reporting built for quality assurance and compliance.

Our village and facility-ready solutions include:

Home Companion for residents in independent living units. Pendant or wriststrap with two-way voice to our 24/7 Care Team. Optional fall detection on selected wearable devices.
Freedom Friend for residents who remain active beyond the village gates. 4G and GPS provide an approximate location when an alert is raised.
On-site accessories such as Key Safes for secure access, plus optional sensors for tailored needs.

We are independently audited and certified to the requirements of AS 2201.2:2022, the Australian Standard for Monitoring Centres. This benchmark goes significantly beyond AS 4607‑1999 the Standard for Personal Emergency Response Systems, setting stricter requirements in areas like response times, operator training, cybersecurity, data integrity, communication redundancy, and power backup systems.

Please also note:

Our devices and systems arrive fully pre-programmed. They are also easy to set up, plus tech support is provided if desired.
Our wearable personal alert devices are lightweight and discrete.
Water resistant and can be warn in the bath or shower
Backup devices in the event of accidental breakage
A dedicated account manager - Clear SLAs and a single point of contact
Special rates on hardware and monitoring services
Online portal and email reporting for management showing historical data
Individual Care Plans for Residents

Tailored to suit the specific needs of your residents. By having direct communication with our 24/7 APERS Care Team in an emergency, your residents will have comfort knowing that they will have support when they need it most.

Also reduce staff involvement with false alarms, to aid with increased efficiency and productivity. In turn, enabling your team to focus on increasing their level of overall personal care for the residents.

Fall Detection

Sometimes a fall can leave you unable to reach for help. With optional fall detection, your pendant can automatically alert our Care Team, making sure that assistance is on the way when you need it most.

Help where residents gather

Install the Fixed Wall-mount Help Buttons in high-use communal areas. Press to alert the APERS 24/7 Care Team through the linked Home Companion. We place buttons at accessible heights and map each button to your on-site response path. Wet-area suitability makes them ideal for pool and bathroom facilities.

Integrate with your existing solution

Have your own solution already? We can often connect to compatible village or facility alarm systems so you don’t have to start from scratch. Our team will:

Review your current hardware and monitoring set-up for compatibility
Recommend the simplest path, direct integration or staged replacement
Map your existing response paths and contacts into APERS monitoring
Consolidate reporting so incidents from old and new devices show in one place
Run a short pilot in one wing or building before broader rollout

If a full integration isn’t practical, we’ll propose a phased swap plan that avoids downtime and fits your budget cycles.

Seamless deployment across sites

Batch configuration by unit, wing or village. Labelled devices and simple allocation sheets for admin teams. Coordinator quick-start packs and optional toolbox sessions for staff. Clear process for swaps, returns and upgrades.

Response plans that fit your model of care:

Resident-specific notes and nominated contacts. Paths for on-site responders, nurse-call escalation or 000 when required. APERS stays on the line until the situation is resolved when appropriate.

Reporting for governance and audits:

Site and portfolio-level dashboards for activations, outcomes, battery and power alerts, incident summaries, and fleet health. Exports aligned to common quality and accreditation needs.

Resident experience and dignity:

Discreet wearables with pendant or wrist options. Water resistance for showering and hand washing. Simple self-testing that alerts our team if attention is needed. Calls with the APERS Care Team are recorded for quality, training and compliance.

Why choose APERS:

Australian monitoring with trained operators 24/7. Programs that scale from single sites to multi-state portfolios. Clear SLAs and a single point of contact. Our monitoring centre is independantly audited and certified to AS 2201.2.2022 Alarm and electronic security systems, Part 2: Monitoring Centres which provides strict guidelines for event actioning, data integrity, data security and redundancy.

24/7 Help

With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.

Outfitting a retirement village or residential aged care community with monitored personal alarms should be simple, affordable, and consistent for every resident.

APERS offers scalable solutions, including discounted purchase pricing or flexible rental options, easy roll-outs, and 24/7 monitoring to support resident safety and family peace of mind. Contact APERS for a tailored quote to suit your residents, your care model, and your budget.

Speak with a Consultant

To speak with one of our APERS consultants please contact us or request a callback.

FAQ's

Below are some frequently asked questions. If you have additional questions, please contact us. Our friendly team are here to assist.

What if a resident has dementia?

We can switch from a pendant to a comfortable wriststrap or belt clip. Coordinators can also build simple prompts into daily routines so the wearable device stays on during the highest-risk times.

We can also program the devices to be silent to avoid startling or confusion, reduce agitation and exit-seeking, and preserve dignity while our 24/7 Care Team and staff are notified immediately.

What happens if a pendant is lost or damaged?

For mobile devices, we deactivate the device immediately and also dispatch a replacement to your site or the resident’s unit. You’ll get simple return instructions for anything recoverable so records stay accurate. We recommend that spare pendants for the Home Companion are kept onsite for programming into the base unit if needed.

How do we clean devices to meet infection-control policies?

Wipe the pendant and lanyard/wriststrap with standard hospital-grade disinfectant wipes that are non-abrasive and alcohol-safe. Avoid submerging mobile devices. For shared areas, include Help Buttons in your regular environmental cleaning schedule.

Can a couple share one base unit with two wearables?

Yes. A single in-home base can be paired with multiple pendants or wriststraps. Each wearable has its own ID so our Care Team knows which resident placed the alert and follows the correct response plan.

Will coverage work across the whole village, including outdoor paths?

In-home systems are designed for use in and around the resident’s unit. For movement between buildings or off-site walks a mobile SOS pendant is required so alerts reach the Care Team wherever there’s suitable mobile coverage.

Do you rent to retirement villages or only sell products?

We work with retirement villages and other organisations on a case-by-case basis. Some partners prefer to purchase equipment outright and pay ongoing monitoring, while others choose a rental model. Both options are available and we’ll discuss which structure suits your village’s budget, contract requirements and preferred way of managing assets.

"I am 80 and I live on my own. Since I got my APERS medical alarm I feel safe at home. I keep the button with me. It is very simple to use. My daughter feels much better too because she knows help is there if I need it which gives us both peace of mind."

"I want to keep living independently in my own home and not move to a nursing home placement. My APERS device allows me to live life on my terms whilst remaining independent."

"When I needed help, APERS not only called an ambulance but also let my daughter know what was happening. They handled everything so smoothly. Their care goes beyond just answering a call, they truly look after you.

“Excellent service each and every time we needed to use the service, it made it so much easier."

“The APERS person couldn’t hear me, but they must of acted straight away. Before long, the ambulance arrived and got in using my key from my lock box. Everything worked just as it should, I was so relieved and grateful for how quickly APERS responded. I have now upgraded to a falls pendant.”

“I pressed my pendant after feeling dizzy one night, and APERS responded instantly. They checked how I was feeling, called my neighbour, and stayed on the line until she got to me. It’s comforting knowing someone’s always there, day or night."

“I’m not great with tech, but the Freedom Friend just works. When I had to use it APERS spoke to me straight away. It took a lot of the panic out of it. I wear it every day and feel much safer when I’m out.”