About Us

We do all we can to go above-and-beyond to help keep Australians safe and supported.

Your safety and the safety of your family and loved one is our highest priority

APERS (Australian Personal Emergency Response Systems) is part of the Rechenberg Group, with a long-standing reputation for customer care, state-of-the-art security, innovation and a customer-first focus for over 50 years.

Being of help to others is at the centre of everything we do. Part of this involves, but is not limited to, providing the best products, consistent quality of service, highest levels of quality assurance, exceeding industry compliance checks and being as affordable as possible.

Over 30 years ago, the Rechenberg Group expanded into supplying and professionally monitoring Personal Emergency Response Systems (PERS) to meet the growing need for fast, reliable support for vulnerable people. What began as a natural evolution of our services has grown into a dedicated national 24/7 monitoring division.

Today, APERS is trusted by individuals, families, retirement villages, carers and aged care providers across Australia to deliver peace of mind through professional, round-the-clock personal alarm monitoring.

With response times being critically important in any emergency, our 24/7 Monitoring Centre Care Team responds immediately, speaks calmly, ascertains the situation quickly and contacts emergency contacts as fast as possible, as well as dispatching Triple Zero (000) first-responder emergency service if needed. They also stay on the line until physical help arrives.

Built to Keep You Safe, Anytime, Anywhere

At the heart of APERS is our purpose-built, A-grade 24/7 monitoring centre, constructed to meet the highest Australian monitoring standards (AS 2201.2:2022), this standard goes significantly beyond AS 4607‑1999 the Standard for Personal Emergency Response Systems. This facility is designed to remain fully operational during extreme weather events, power outages or infrastructure failures.

Key infrastructure includes:

Uninterrupted Power Supply (UPS) to all critical systems
On-site backup generator capable of powering the entire centre for over 48 hours
Geographic redundancy with off-site backups of monitoring data
Encrypted alarm handling, cyber security protections, and disaster recovery protocols
A minimum of two trained operators are on duty at all times

When an alert is triggered, our Care Team speaks directly with the user through their device, verifies the situation, and acts fast, whether contacting a loved one or dispatching emergency services.

Our Commitment to Care

At APERS, we believe that personal safety should never depend on luck, voicemail, or whether someone checks their phone in time. That’s why we’ve dedicated our resources and experience to building a service that responds swiftly and reliably, with empathy, professionalism, and purpose.

More than just a monitoring centre, we are part of the daily support network that helps Australians live independently, with dignity and peace of mind. Whether it’s a medical emergency, a fall, or simply the comfort of hearing a calm voice in a moment of distress, APERS is there.

24/7 Help

With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.

Speak with a Consultant

To speak with one of our APERS consultants please contact us or request a callback.

"I am 80 and I live on my own. Since I got my APERS medical alarm I feel safe at home. I keep the button with me. It is very simple to use. My daughter feels much better too because she knows help is there if I need it which gives us both peace of mind."

"I want to keep living independently in my own home and not move to a nursing home placement. My APERS device allows me to live life on my terms whilst remaining independent."

"When I needed help, APERS not only called an ambulance but also let my daughter know what was happening. They handled everything so smoothly. Their care goes beyond just answering a call, they truly look after you.

“Excellent service each and every time we needed to use the service, it made it so much easier."

“The APERS person couldn’t hear me, but they must of acted straight away. Before long, the ambulance arrived and got in using my key from my lock box. Everything worked just as it should, I was so relieved and grateful for how quickly APERS responded. I have now upgraded to a falls pendant.”

“I pressed my pendant after feeling dizzy one night, and APERS responded instantly. They checked how I was feeling, called my neighbour, and stayed on the line until she got to me. It’s comforting knowing someone’s always there, day or night."

“I’m not great with tech, but the Freedom Friend just works. When I had to use it APERS spoke to me straight away. It took a lot of the panic out of it. I wear it every day and feel much safer when I’m out.”