Customer Testimonials
Below is feedback, reviews and testimonials from a small handful of our customers and clients. We’re unable to publish many testimonials from corporate clients due to non-disclosure confidentiality agreements.
If you are a customer of APERS, please consider writing a testimonial. Click here to write and submit your testimonial.
“I want to keep living independently in my own home and not move to a nursing home placement. This device enables me to live life on my terms whilst remaining independent.”
“I want to keep living independently in my own home and not move to a nursing home placement. My APERS device allows me to live life on my terms whilst remaining independent.”
“Before I had the pendant I actually had 2 nasty falls.
With the first fall, it took 2 hours to drag myself across the floor to the bedroom (to the phone) to call a relative to help me. My brother arrived and literally picked me up off the floor. When I fall down, I cannot get myself up off the floor by myself.
The second event was a faint and once again with no device. Yet again I had to drag myself along the floor to get to my phone to call for assistance.
These incidents are what prompted me to ensure I have a base set and pendant device.
This device gives me peace of mind.
I know I can call someone when I have a situation. I have a wheelie walker and I am confident when wearing the pendant.
Having the APERS Home Companion Device makes me feel more secure because I know there is help close at hand.
I have a Neighbour, 86, who won’t wear the pendant and has had 2 bad falls. His most recent fall was on garden edging and he cracked his skull and ended up in Emergency and then hospital.
I have used the emergency button on the base set to call assistance. In the last month, I was going out and my companion arrived. I got to the door; I couldn’t breathe. I pressed the Emergency button and asked them to summon an ambulance. I went on to have an ECG and was told I had experienced a serious heart attack
For anyone considering a Home Companion Base Set and Pendant Device, I say: you need one, you do not know what will happen to you and when you will need to use it. The problem is if you fall you can break a hip. Why wouldn’t you use it? It is easy to wear and I would not be without it.”
— Desley – NSW
“They truly look after you.”
“When I needed help, APERS not only called an ambulance but also let my daughter know what was happening. They handled everything so smoothly. Their care goes beyond just answering a call, they truly look after you.”
— Tony W. [Newcastle, NSW]
“APERS will quickly respond to the SOS call and organise help for her (my wife). If she is conscious, they will reassure her by talking to her.”
“My name is George. My wife has balance and heart problems.
We bought a distress pendant. It hangs around her neck, or on her wrist.
We arranged some other monitoring by two neighbours and myself. The neighbours were unable to continue to monitor and that left just me. An unsafe situation, as I could not guarantee to be available continuously.
We decided to look for a professional Emergency Monitoring system. Of the four we contacted only Australian Personal Emergency Response Systems (APERS) was prepared to monitor a device not supplied by their business.
As a bonus, Sean, an APERS representative, came to the house, picked up the device and when it was programmed, brought it back and demonstrated it.
Their monitoring rate is less than $1.00 per day. A very small price to pay for peace of mind.”
— George [Brisbane, Qld]
Update November 2025: We no longer monitor 3rd-party devices for residential customers.
“I am 80 and I live on my own. Since I got my APERS medical alarm I feel safe at home. I keep the button with me and if something happens I can press it and talk to someone straight away. It is very simple to use. My daughter feels much better too because she knows help is there if I need it, which gives us both peace of mind.”
— Lyn L. [Bundaberg, Qld]
“I was so relieved and grateful”
“I had a fall in the garage and it took me a little while to remember to press my pendant. The base unit is in the kitchen, so the APERS person couldn’t hear me, but they must of acted straight away. Before long, the ambulance arrived and got in using my key from my lock box. Everything worked just as it should, I was so relieved and grateful for how quickly APERS responded. I have now upgraded to a falls pendant.”
— Audrey S. [Geraldton, WA]
“Excellent service”
“Excellent service each and every time we needed to use the service, it made it so much easier.”
— Dan W. [Bundaberg, Qld]
“APERS responded instantly”
“I pressed my pendant after feeling dizzy one night, and APERS responded instantly. They checked how I was feeling, called my neighbour, and stayed on the line until she got to me. It’s comforting knowing someone’s always there, day or night.”
— Janet M. [Orange, NSW]
“Feel much safer when I’m out”
“I’m not great with tech, but the Freedom Friend just works. When I had to use it APERS spoke to me straight away. It took a lot of the panic out of it. I wear it every day and feel much safer when I’m out.”
— Kylie T. [Qld]
“I’m feeling much better about her moving”
“My daughter is moving to Brisbane for university. I’ve organised a Freedom Friend pendant for her when she moves. I’m feeling much better about her moving and that if she’s ever in trouble, all she needs to do is press a button and help will be on its way.”
— Name withheld [Qld]
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