Wall Mount Help Button
Additional way to gain emergency help in your home.
The Wall Mount Help Button provides a fixed, easily accessible way to call for help from anywhere in your home. Designed for use with the APERS Home Companion Base Unit, it’s ideal for bathrooms, bedrooms, hallways, or any area where falls or sudden emergencies could occur. With one simple press of the large red HELP button, you’re instantly connected to our 24/7 Monitoring Centre Care Team for assistance.
Its durable, anti-fungal and anti-bacterial surface makes it safe for use in damp areas such as bathrooms or laundries.
The Wall Mount Help Button is also water and splash resistant, allowing it to withstand everyday moisture exposure while remaining responsive and reliable.
The Wall Mount Help Button requires a base unit to operate.
24/7 Help
With one button press you can call for help anytime you need it. Our highly trained Care Team will answer, talk and listen, then take action to make sure you get assistance as quickly as possible. Our Care Team has first-aid training and are available 24 hours a day, so you are never left waiting or unheard.
- Large red HELP button
- Water and splash proof design
- Anti-fungal and anti-bacterial button
- 300+ metre open air range to base unit
Scroll down this page for more information and the fees.
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We are always here, so you can maintain your independence, and live your life to the fullest.
The Wall Mount Help Button provides an additional layer of safety for anyone wanting extra reassurance around their home. It’s particularly useful near areas where slips or falls are more likely, such as the shower, toilet, or bed.
Once pressed, the button sends a wireless signal to the base unit, which then sends an alert to the monitoring centre so our Care Team can speak through the base unit, assess what is happening and organise help. This makes the Wall Mount Help Button a practical safety tool for both the person being cared for and the people who support them, including in-home care staff, NDIS support workers and family carers.
- 300m Open Air Range to Base Unit
- 24-Hour Monitoring
- Up To 3 Year Battery Life
A wall-mounted help button is not only for the person living in the home. It can also be used by visiting carers, support workers or family members if a situation changes suddenly and they need urgent back up. Installed in key locations such as the bathroom, bedroom, hallway or near the front door, the Wall Mount Help Button gives anyone on site a fast, simple way to raise an alarm by pressing the large red HELP button, providing an easy way to request assistance if a client becomes unwell, confused or distressed.
More Information
If you just want to buy this product, see below. OR if you wish to buy or rent an APERS Home Companion, along with this product, please visit this page.
A fixed emergency button for quick access to help in critical areas of the home. Designed for convenience and reliability, it connects wirelessly to your Home Companion Base Unit to ensure that help is always within reach.
The Wall Mount Help Button requires a base unit to operate.
RRP $137.00. Our offer:
$125.00
Simple, Seamless Integration
With an open-air range of up to 300 metres to the base unit, you can install multiple help buttons throughout your home to cover areas where an accident may occur. The device is powered by a long-life battery, ensuring dependable performance without frequent maintenance.
If the button is pressed accidentally, you can easily cancel the alert on the base unit before it reaches the monitoring centre. This simple design ensures quick help when you need it and peace of mind when you don’t.
How it Works
If you need help, simply press the emergency red button on the Wall Mount Help Button. You then receive fast emergency assistance.
The Wall Mount Help Button will connect to the Base Unit, which will transmit an alarm to our 24/7 Monitoring Service Care Team, who will then open a two-way voice channel to the Base Unit to speak with you and then determine what emergency help and/or additional assistance is required.
Our Care Team will notify a designated emergency contact or emergency services. Our Care Team will also stay on the line until help arrives.
FAQ's
Below are some frequently asked questions. If you have additional questions, please contact us. Our friendly team are here to assist.
Can I use the Wall Mount Help Button on its own?
No. The button requires an APERS Home Companion Base Unit to operate. It cannot send an alarm directly without the base unit connection.
Where can I install the Wall Mount Help Button?
It can be placed anywhere within range of the base unit, most commonly in bathrooms, bedrooms, hallways, or near stairways.
Is it suitable for bathrooms?
Yes. The Wall Mount Help Button is water and splash resistant and made from anti-fungal and anti-bacterial materials, ideal for use in wet areas.
How far can it be from the base unit?
It has an open-air range of up to 300 metres. Indoors, range may vary depending on walls and building materials.
How do I know if the battery is low?
The device automatically sends a low-battery signal to the monitoring system, and our team will notify you when it’s time to replace it.
Can I install more than one help button in my home?
Yes. You can connect multiple wall mount buttons to the same base unit for broader coverage.
Does it need to be hardwired?
No. It’s wireless and powered by an internal long-life battery, so no electrical installation is required.
Can I cancel a false alarm?
Yes. You can cancel the alert on your Home Companion Base Unit shortly after pressing the button.
What happens if I press the button accidentally?
If you do not cancel it in time, our Care Team will contact you through the base unit. Once you confirm there’s no emergency, the call is closed.
How long does the battery last?
The Wall Mount Help Button uses a long-life battery lasting up to 3 years, depending on usage and environment.
Can family members be notified during an alarm?
Yes. Your response plan can include notifying family members or caregivers before or after contacting emergency services.
Is the Wall Mount Help Button portable?
It’s designed as a fixed unit, but can be re-mounted in another location if you move house or wish to reposition it.
Is the system monitored at all times?
Yes. APERS operates a 24/7 A-Graded Monitoring Centre, ensuring every activation is answered promptly by trained professionals.
Do I need Wi-Fi for it to work?
No. It communicates direct to the Home Companion Base Unit using RF wireless technology.
Is there a warranty?
Yes. The Wall Mount Help Button includes a 12-month manufacturer’s warranty covering faults and workmanship.
| Specifications | Description |
|---|---|
| Style: | A single red button with ‘HELP’ is displayed centrally, and surrounded by a white plastic plate. Supplied with black gasket to provide waterproof seal when attaching to wall in wet areas. Screws for fastening are not supplied, as these will depend on material that you are drilling into. |
| Dimensions: |
|
| Weight: | 62 grams |
| Waterproof: | IP65 Splashproof |
| Button Material: | Silicon is infused with nanosilver particles making it anti-fungal and anti-bacterial. |
| Battery: | Typical use will see an estimated battery life of 3 years, non-replaceable battery. |
| Radio Frequency: | 869MHz in New Zealand, or 916MHz in Australia. Transceiver provides two-way communication between pendant and base unit, so the signal is confirmed back to Wall Mount Button. |
| Range: | 300m+ typical in open air. |
| EMC: | (EMC) Directive 2004/108/EC |
| Safety: | IEC 60950-1:2001, BS EN 60950-1:2002 |
| RF: | ETSI EN 300 220:2010 Class 1 (EMC and radio spectrum) |
| Social Alarm: | BS EN50134-2:200 |
| RoHS: | Compliant |
